Claire Miles

Managing Director, Centrica


This week, we hear from Claire Miles, the Managing Director of Centrica’s hyper growth consumer technology business – Connected Home, famous for their range of HIVE products. Having previously spent 11 years in financial services, with businesses such as GE and Santander; Claire joined British Gas in 2010 and became the MD for Connected Home just over a year ago. In November 2018, Connected Home announced they had signed up nearly 300k new customers and sold circa 750k devices since Claire had joined the business.

1. Best piece of advice you’ve been given?
Always take a role that makes you feel seriously outside your comfort zone.

2. Worst piece of advice you’ve been given?
Accept that you won’t be able to have it all…. family, career and lifestyle.

3. What would you tell your younger self?
Buy a house as soon as you can.

4. What excites you most about the future of your industry?
The applications of artificial intelligence and Connected technology for looking after our loved ones, helping Carers and transforming the lives of the elderly and vulnerable.

5. Who or what is your biggest inspiration?
I’ve always admired Jeff Bezos…for his customer obsession, the way he has used data to create the largest shop on earth and because he believes he can build space hotels. That’s ambition!

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